When Standard Chartered begun working on their virtual bank Mox.com in Hong Kong, they knew that the only way to innovate was to rethink the process and launch a new operating model. They decided to partner with digital partners like Vacuumlabs to bring their vision to life.
"Mox operates in a whole new way by listening to customers and focusing on heart share. We aim to empower Hong Kong customers to grow and unlock more possibilities by providing a truly digital and personalised banking experience," said Deniz Güven, CEO of Mox.
High quality work can only be delivered when you have the freedom to constantly iterate and adjust to feedback from your customers. Give yourself permission to change things along the way.
To stay on top of the process, you need reliable experts with years of experience building digital products and services in difficult industries like banking, fintech, online marketplaces and blockchain apps.
Agile teams naturally collaborate with you throughout the process, give you daily updates and plan regular work sprints with you, so that you can always make changes to your roadmap and plans.